At Bob Minty Surfboard’s it is our business to make sure you are completely satisfied with our product as well as your online ordering experience.
If you are unhappy with the merchandise you received from us, simply follow the refund and exchange process below in the specified time and we will happily exchange or refund your return. We will also ship your exchange at no extra charge!
Please Note:
-Returned Surfboards must be returned unridden, within two weeks of date received.
-Custom surfboards must be returned unridden within two weeks of date received.
- Refunds are not valid on any sale or discounted items.
Returns Process
If you wish to return your product please complete the returns process below:
1: Complete the Exchange and Returns section at the bottom of your invoice & enclose this with your merchandise. Please help us give you a quick turnaround by completing all sections.
2: Pack the product or products you wish to return in a secure carton or reuse the original packaging. Please ensure all products are in their original packaging and enclosed in a secure satchel, as we cannot accept damaged products.
3: Address your package to: If in Australia: Bob Minty Surfboards - 9 Mooloomba Rd, Point Lookout QLD 4183
4: Visit your local Post Office and send your package. We recommend that post with insured and registered post for peace of mind, as Bob Minty Surfboards is not liable for lost return parcels.
5: Once Bob Minty Surfboards receives your parcel we will inspect and process your return or exchange. To ensure your peace of mind, you will be emailed confirming the status of your exchange or return within 24 hours of receiving your parcel.
6: As previously stated we will cover the cost of shipping your new parcel.
Damaged Surfboards
If your surfboard arrives damaged; please contact Bob Minty Surfboards using our CONTACT details and email, to work out the best solution for your satisfaction. In all cases of damaged surfboard on arrival you will be granted a complete exchange if desired with no extra freight charges.
Please allow two weeks for the repair, refund or exchange of a faulty item. We will keep you informed via email and telephone, throughout the process. If your item is deemed faulty we will reimburse the return postage up to a total of $15.00. This includes posting; packaging is at an additional cost to you.
Returns Terms & Conditions Bob Minty Surfboards returns department operates 7 days a week from 8:30am – 5pm. Once we receive your order it will be processed and you will be informed within 24 hours. Bob Minty Surfboards cannot accept any COD deliveries. We cannot exchange or refund any item that has been ridden or used. If you have any further questions or something is unclear, please contact Bob Minty Surfboards on 3409 8334 or by email at bob@bobmintysurfboards.com.